Cookie and Privacy Policy

Last updated: 4 August 2025

Who we are

The data controller is:

Mark Colclough ApS
Smørmosetoften 8
5700 Svendborg
Denmark

Email: hello@therapymark.com

EU VAT number: 38285424

Our website address is: https://therapymark.com

Disclaimer regarding health data

We do not collect, transmit, or store any personal health information via our website or through tracking pixels. Our services comprise psychotherapy with a focus on relationships and couples therapy, delivered either in-person or via encrypted Zoom. No medical diagnoses, symptom tracking, or treatment data are used or shared through Meta’s tools.

All services provided are non-medical, non-diagnostic therapeutic conversations and support focused on emotional and relational wellbeing—not clinical health evaluation.

Comments

When visitors leave comments on the site, we collect the data shown in the comment form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string (also called a hash) created from your email address may be provided to the Gravatar service to determine if you are using it. The Gravatar privacy policy is available at: https://automattic.com/privacy/. After your comment is approved, your profile picture will be visible to the public in connection with your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from such images.

Cookies

This website uses “cookies,” which are text files stored on your device (computer, mobile, tablet). Cookies are used to recognize the website, remember settings, enhance the user experience, conduct statistics, and target advertising. Cookies cannot contain harmful code such as viruses.

You can delete or block cookies. However, doing so may degrade the user experience and result in less relevant and more frequent advertising. Some functionality may also be limited.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie is deleted when you close your browser.

When you log in, we will set cookies to save your login credentials and display preferences. Login cookies last for two days, and display preference cookies for one year. If you select “Remember me,” your login will persist for two weeks. When you log out, login cookies will be deleted.

If you place an item in the shopping cart, an additional cookie will be stored (without personal data) showing the cart content, which expires after 10 minutes.

Please note that all websites use cookies. Under the GDPR law from 2018, users must provide consent for the collection of such information.

We use cookies for analytics and targeted marketing from ourselves and third parties. See which third parties we use here:

Processing of your personal data

Below is an overview of how we process your personal data.

Personal data includes all types of information that can be attributed to you. When you use our website, we collect and process a range of data, such as your email and name, as well as any additional information you provide and consent to in the following situations:

• Newsletter sign-up
• Participation in competitions or surveys
• Registration as a user or subscriber
• Contact via email or chat
• Purchases via the website
• Use of other services

We typically collect the following information when you visit our website:

• Unique ID and technical details about your device
• IP address
• Geographic location
• Pages you click on (areas of interest)

This data is shared with Google Analytics for statistical and optimization purposes.

If you give explicit consent and provide information yourself, we may also process: name, phone number, email address, postal address, and payment details—typically in connection with profile creation or purchases.

Embedded content from other websites

Articles on this website may include embedded content (e.g., videos, images, articles). Embedded content behaves in the same way as if the user had visited the originating website.

These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the embedded content—especially if you have an account and are logged in to that website.

Data retention

If you leave a comment, the comment and its metadata are stored indefinitely. This is done so we can recognize and automatically approve follow-up comments.

Users who register (if applicable) will have their information stored in their user profile. All users can view, edit, or delete their personal information at any time (except for the username). Administrators can also edit this information.

Your rights

If you have an account or have left comments, you can request a copy of your personal data, including all data you have provided. You may also request deletion of your data. This does not include any data we are required to retain for legal or security reasons.

Where your data is sent

Comments may be checked through an automated spam detection service.

What we collect and store

During your visit, we track the following:

• Products you’ve viewed – used, for example, to show you recently viewed items
• Location, IP address, and browser type

We also use cookies to keep track of cart contents.

When you make a purchase, we ask for your name, billing address, shipping address, email, phone number, and payment details. These are used to:

Your account and orders

To process recurring payments, we store your name, address, email, phone number, and card details.

For subscriptions, personal data may be shared with third parties depending on the chosen payment solution.

Customer service, refunds, and complaints

When a purchase is made, we store your email and cart contents for up to 30 days to recreate the cart if you switch devices.

Payment processing and fraud prevention.

Account creation.

Fulfillment of legal obligations, such as tax compliance.

Improvement of our services.

Marketing, if you have given consent.

If you create an account, we store your data for future purchases.

We retain data only as long as necessary and no longer than legally permitted. Order data is retained for 5 years for accounting purposes. This includes your name, email, and address.

Access to your data

Employees have access to your data to process orders and provide support. This includes name, email, and delivery details.

Embedded content

Articles may contain embedded content that tracks your interaction—especially if you are logged into the original website.

What we share with others

When requesting a password reset, your IP address is included in the email.

We share data with third-party providers who help us deliver our services, such as Stripe (payment gateway).

Purpose

Your information is used to identify you, deliver services, record purchases, send newsletters, and optimize content and advertising.

Data is processed only for the purposes stated at the time of collection. We process only data that is necessary and relevant.

We always assess whether the amount of data can be minimized or anonymized.

Data retention

Data is retained as long as legally permitted. Thereafter, it is deleted. Payment data is securely stored by NETS.

Disclosure

Usage data, advertising interactions, location, gender, and age may be shared with third parties. See the “Cookies” section for details.

Certain third parties store and process data on our behalf—they may not use it for their own purposes.

Cookies are shared with: One.com, WordPress, WooCommerce, FreePay, MobilePay, Google Analytics, Mailchimp, Facebook, among others.

Personal data is disclosed only with consent.

Data recipients

In cases of suspected unlawful activity, data may be disclosed to law enforcement authorities.

We use data processors under legally binding data processing agreements.

General rights

You have the right to access and receive a copy of the data we hold about you.

Right to rectification, erasure, and restriction

You may request correction or deletion of your information. Deletion of essential data may result in loss of access to the site. Your profile will be deleted.

In some cases, we may be exempt from complying due to applicable regulations.

Please contact us via chat or email regarding access, corrections, or objections.

Special rights

Data portability: You have the right to receive your data in a structured, machine-readable format—and to have it transferred to another data controller if technically feasible.

Right to object: You may object to processing if it is based on legitimate interests and pertains to your specific situation.

Withdrawal of consent: You may withdraw your consent at any time—by deleting your profile or contacting us.

Right to lodge a complaint: You may file a complaint with the Danish Data Protection Agency (Datatilsynet) regarding our handling of your data.

1Article 6(1)(b) GDPR – necessary for performance of a contract.

2Article 9(2)(e) GDPR – data made public by the data subject.

3Article 9(2)(a) GDPR – explicit consent.

4Article 6(1)(f) GDPR – legitimate interests.

5Article 6(1)(c) GDPR – legal obligation.